At this time, Matenza.com ships only within the United States.
We offer free standard shipping on all U.S. orders. Any applicable upgrades will be shown at checkout.
Orders are processed within 1–2 business days. Once shipped, delivery usually takes 7–14 business days, depending on your location and the carrier.
If your item arrives damaged, please email support@matenza.com with photos of the product. We’ll arrange a quick replacement or refund.
Once your order ships, you’ll receive a tracking number by email. Use the link to follow your delivery in real time.
If your order hasn’t been processed yet, you may request changes or cancellations. Contact us as soon as possible at support@matenza.com.
We currently accept:
Returns are accepted within 15 days of delivery. Items must be unused, in original packaging, and in sellable condition. Return shipping is the customer’s responsibility unless the item is defective or incorrect.
Email support@matenza.com with your order number and reason for return. Our team will guide you through the process.
After we receive and inspect your return, refunds are processed within 14 business days to your original payment method.
Each product page includes detailed info about size, materials, and best use (play, standing, tumbling, or bath). Still unsure? Reach out to support@matenza.com for personalized advice.
Our mats are made with:
Have a question not listed here?
We’re happy to help. Email us anytime at support@matenza.com — whether it’s a product inquiry, order update, or feedback.
WEBSITE: mywebsite.com
Support Email: support@mywebsite.com
Manager Email: amanda@mywebsite.com
Phone: demo
Address: demo
Business Hours:
CUSTOMER SERVICE HOURS
Monday to Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday: Closed
Get your favorite mat delivered fast! Enjoy reliable shipping on all orders — straight to your doorstep without delay.
Shop with peace of mind. Not fully satisfied? Return your mat within 15 days for an easy refund or exchange.
Experience worry-free shopping with Matenza’s Money-Back Guarantee. If you’re not happy, we’ll make it right — no questions asked.
