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Return & Refund Policy

Hassle-Free Returns. Peace of Mind Guaranteed.
At Matenza, your satisfaction is our priority. If something doesn’t meet your expectations, we’re here to make it right. Please review our return and refund policy for a smooth, stress-free experience.

Returns

We accept returns within 30 days of delivery on most items.

Eligibility Requirements:

  • Items must be unused, in original condition, and in original packaging
  • A valid proof of purchase is required (order number or confirmation email)
  • Items labeled “non-returnable” on the product page are not eligible
  • Return shipping is the customer’s responsibility unless the item is incorrect or damaged

Refunds

Once we receive and inspect your return, we’ll notify you regarding the refund status.

If Approved:

  • Refunds are issued to your original payment method
  • Processing may take 3–5 business days, with an additional 5–10 business days for your bank to reflect the transaction

Refunds Will Not Be Issued For:

  • Used, damaged, or altered items
  • Returns requested after 30 days
  • Items not purchased directly from matenza.com

Exchanges

If you received a damaged, defective, or incorrect item, we’ll gladly send a replacement at no extra cost.
To Request an Exchange:
Email us at support@matenza.com with:

  •  Your order number
  • A brief description of the issue
  • Photos of the item (if possible)

How to Return an Item

To initiate a return:

  1. Email us at support@matenza.com within 30 days of delivery
  2. We’ll provide:
    1. Return authorization (if eligible)
    2. Shipping address and instruction
  3. Ship the item back using a trackable carrier (e.g., USPS, UPS, FedEx


Note: Customers are responsible for return shipping unless the item was incorrect or damaged upon arrival.

Restocking Fees

We do not charge restocking fees. Approved returns will receive a full refund (excluding original shipping charges, if any).

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Gift cards
  • Personal care items
  • Items marked “final sale” or “non-returnable”

Need Help?

Still have questions about your return? We’re here for you.
Reach out anytime at:
WEBSITE: mywebsite.com
Support Email: support@mywebsite.com
Manager Email: amanda@mywebsite.com
Phone: demo
Address: demo
Business Hours:
CUSTOMER SERVICE HOURS
Monday to Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday: Closed

Fast Delivery

Get your favorite mat delivered fast! Enjoy reliable shipping on all orders — straight to your doorstep without delay.

15-Day Returns

Shop with peace of mind. Not fully satisfied? Return your mat within 15 days for an easy refund or exchange.

Money-Back Guarantee

Experience worry-free shopping with Matenza’s Money-Back Guarantee. If you’re not happy, we’ll make it right — no questions asked.